At Polk Medical Center, we are committed to providing you with the best available healthcare along with convenient and reliable billing services. Our financial services office will gladly assist you in resolving any questions that you may have. You may phone us at (800) 605-1451 from 8:00 AM to 6:00 PM Monday through Friday. The Business Office is located at Polk Medical Center. Corresondence regarding your bill should be mailed to P.O. Box 923508, Norcross, Georgia 30010-3508.

Please remember that your hospital bill covers services provided by the hospital: room, nursing care, meals, housekeeping and linen. It may also include services ordered by your physician: X-rays, laboratory tests, medical supplies and oxygen. The bill does not include charges for your personal physician, surgeon, anesthesiologist, pathologist, emergency physician, radiologist, or other physician assistants. You will receive separate bills from these physicians.

Our financial services office can resolve any questions that you may have. Polk Medical Center looks forward to serving you in the future.

Financial Procedures

1. We verify your insurance coverage and determine the benefits the day   following your admission to the hospital. We are then able to estimate your portion of the total bill.

2. If your insurance carrier participates with us through a managed care program, we are able to give you a very accurate figure because the contracts usually allow a certain amount per day.

3. If we are estimating you owe any portion of the bill, you will be asked to stop by the cashiers' office upon discharge to setup monthly payments unless prior arrangements are made.

4. To make your discharge easier, we highly recommend that a family member come to the cashiers' office before the patient is actually leaving.

5. If you are in a private room, there is a price difference. Most insurance companies do not cover the private room difference so you will be asked to pay that amount prior to your discharge.

6. If you are age 50 or older, we have a Senior Friends Program that may be of benefit to you. There are many benefits--the most noted are: 4 free-meal tickets for inpatients, and a private room at semi-private rates when available.

7. If you do not have insurance, you will be asked to fill out a financial worksheet. These worksheets ask information about your finances. They are then reviewed and compared to our guidelines. If you meet the requirements, you may qualify for a 100% adjustment of your bill; if you do not qualify for the 100%, you may qualify for a partial adjustment if you agree to pay the remaining balance.